Last updated: March 2026
Right of withdrawal and refund procedures
Your rights
As a consumer, you have a legal 14-day right of withdrawal (Art. L.221-18 of the French Consumer Code). We also offer a 7-day free trial with no credit card required.
Full access to all premium features. No credit card required. Test before any commitment.
In accordance with Article L.221-18 of the French Consumer Code, you have 14 days from the date of subscription to exercise your right of withdrawal, without having to provide any reason.
To exercise this right, send your request to contact@kotobainteractive.com or use the withdrawal form available in our Terms of Sale.
After the legal 14-day period, refunds may be granted for:
In these cases, refund is pro-rated for the unused period.
You can cancel your subscription at any time from your account settings (Account > Subscription).
Cancellation takes effect at the end of the current period
Until the end of the paid period
No partial refund after cancellation
To request a refund, follow these steps:
Log in to your EnglishSRS account
Go to Contact page or email contact@kotobainteractive.com
Include: account email, purchase date, reason for request
Response within 48 business hours
See also